At Kish Kalakriti, we want your experience with our handcrafted products to be as smooth as possible. This page details our shipping processes, delivery timeframes, and return policies.
• We process all orders within 1-3 business days after payment confirmation.
• Custom orders may require additional processing time, which will be communicated to you.
• All orders are shipped via reliable courier services with tracking information.
• Shipping costs are calculated at checkout based on your location and order weight.
• Local Deliveries (Delhi NCR): 2-4 business days
• Metro Cities: 3-5 business days
• Rest of India: 5-7 business days
• International Shipping: 10-15 business days (subject to customs clearance)
• Please note that these are estimated timeframes and may vary during peak seasons or due to unforeseen circumstances.
• Once your order is shipped, you will receive a tracking number via email.
• You can track your package using this number on the courier's website.
• For any tracking issues, please contact us with your order number.
• We accept returns only for damaged or defective products within 7 days of delivery.
• To initiate a return, please email us at kish.kalakriti@gmail.com with your order number and clear photos of the issue.
• Custom-made or personalized items cannot be returned unless they arrive damaged.
• Sale items are final and cannot be returned unless defective.
• Once your return request is approved, we will provide return shipping instructions.
• The product must be returned in its original packaging with all tags and accessories.
• Return shipping costs are borne by the customer unless the return is due to our error.
• We recommend using a trackable shipping method for returns.
• Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to our error.
• In some cases, we may offer store credit or replacement instead of a refund.
• If your package arrives damaged, please take photos and contact us within 24 hours of delivery.
• For packages lost in transit, please allow the full estimated delivery time plus 3 additional days before reporting.
• We will work with the shipping carrier to locate lost packages or process claims for damaged items.
• International customers are responsible for all customs fees, import duties, and taxes.
• Delivery times for international orders may vary depending on customs processing.
• International returns follow the same policy but may require longer processing times.
If you have any questions about shipping, delivery, or returns, please contact us at:
📧 Email: kish.kalakritii@gmail.com
📩 Instagram: @kish.kalakriti